Privacy Policy
Last updated: February 4, 2026
1. Introduction
Castivo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account (email address, name)
- Subscribe to a plan (payment information)
- Connect social accounts (Discord, Kick, Twitch)
- Contact us for support
- Fill out forms on our website
Automatically Collected Information
When you access the Service, we automatically collect certain information, including:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Process transactions and send related information
- Send administrative information (updates, security alerts)
- Respond to your comments and questions
- Analyze usage to improve the Service
- Detect and prevent fraud and abuse
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party vendors who assist in providing the Service
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
To exercise these rights, please contact us at castivo@proton.me
8. Cookies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Third-Party Services
The Service may contain links to third-party websites or services (such as Discord, Kick, or Twitch). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at castivo@proton.me